Most multitude credibly would n’t think of shout Facebook right away if they experience an issue with their account , but those who do Google the company ’s client armed service headphone number could fall dupe to a scam .
allot to a report from NPR , at the time of their composition , the most relevant Google hunt result for “ Facebook Customer Service ” was the earpiece number 844 - 735 - 4595 . However , Facebook has no such phone number , but no one search Google would know that . To figure out just what this mysterious number was all about , NPR contacted a extremity ofPindrop — a company that specializes in telephone scam — to call and pretend to be a Facebook drug user have trouble logging into their story . Once they called , they were put into inter-group communication with a human named Steven , who greet the caller-up with “ Thanks for calling Facebook . ”
When told what the trouble was , Steven gave the caller-out the following instructions : Go to Wal - Mart or Target , get an iTunes natural endowment add-in , call the exact same customer service number again , and read off the security code include on the back of the add-in . That , in turn , would give the caller-up accession to their account again ( somehow ) . All it would really do , of course , is give Steve some costless iTunes sawbuck and entrust an unsuspicious caller $ 10 , $ 25 , or $ 50 lighter . Pindrop ’s enquiry traced the mysterious Steven back to India , but other than pretending to be a Facebook employee , not much else is know about this operation .
Though the cozenage might seem easy to spot for some , the term “ Facebook Customer Service ” is searched 27,000 time a calendar month in the U.S. alone . And for a long time , what those mass were see up at the top of the varlet was this fake number ( it was even boast on Google as a " featured snipping , " making it look more prescribed ) . While account on the cozenage , NPR contacted both Facebook and Google about the situation , and now the number no longer shows up as a featured consequence on the search engine . However , this number was passed around countless times before the scam was caught , so there ’s no telling how farsighted mass will go along to see it on old message boards , Facebook threads , or by other means .
For what it ’s worth , Facebook has no client service number ; in fact , if you search Facebook Customer Service now , one of the first links isthis one , which mastermind you to a Facebook help center that includes the text : “ There is n’t a direct phone number that will connect you with Facebook livelihood . ”
It ’s possible this scam was just associated with Facebook , but it ’s grueling to hump for sure . The best thing to do if you ’re in need of client service is to go to a company ’s official website — if it has a customer service number , it will be on there somewhere . And if you ’re ever need to do something suspicious — like corrupt a endowment card so as to access an account — you could takeConsumerist ’s adviceand file a ill with the FTC .
